FAQs

Click on the question to go to the answer you seek.

What is Home Health?

How do I get started with home health services?

Is PHCS a certified home health care agency?

What insurance companies do you accept?

Do you background check your home health care staff?

Do you only offer services for seniors?

What do I need to do to start home health care services with PHCS?

Do I need a prescription for home health care services?

What is the Certificate for Medical Necessity and face to face verification for?

Do you have any home health aides or nurses available for my case?

Can a family member or friend be my aide or nurse?

Do you offer Physical Therapy, Speech Therapy or Occupational Therapy?

Where do you offer services?

How do I become a Pro Health Care Team Member?

How do I reach someone after hours?

How do I choose a home care provider?

What services can PHCS nurses provide in the home?

What services can PHCS home health aides provide in the home?

What kind of experience does a home health aide need to have?

 

What is Home health?

Home health care is a wide range of health care services that can be given in a client’s home for an illness or injury. Home health care is usually less expensive, more convenient and just as effective as care you get in a hospital or skilled nursing facility. At Pro Health Care Services we offer aide and nursing services as well as many therapies, including but not limited to speech, occupational, and physical therapies.

How do I get started with home health services?

Click on the Services link. There you’ll find information about services and an intake form to contact us for more information.

Is PHCS a certified home health care agency?

Yes, we have the highest form of certification available for home health care agencies in Ohio. We are Medicare and Medicaid certified.

What insurance companies do you accept?

We accept Aetna, BWC, Caresource, DCBDD, FCBDD, I/O Waiver, Level 1, Long-term Insurance, Medicaid, Medicare, Molina, My Care Ohio, Passport, and Senior Options.

We also accept Private Pay!

Do you background check your home health care staff?

Yes, we run a BCI check on all our field and administrative staff and follow the Medicare and Medicaid rules regarding background check standards.

Do you only offer services for seniors?

No, we service all ages.

What do I need to do to start home health care services with PHCS?

You will need to contact us so we can discuss your needs and get some basic information from you. Depending on the type of services you are seeking, you will then need to complete our intake form, which will be emailed to you.

Do I need a prescription for home health care services?

It depends on your insurance company. Most skilled services (such as nursing and therapy) require a prescription from your doctor. Some home health aide services also require a prescription. This need will be determined once the intake department receives your information. All home health care services through PHCS require a doctor’s approval and signature on a plan of care, which is generated every 60 days. With the exception of some private pay cases, your doctor must be aware and on board with your decision to receive home health care services for yourself or your loved one.

What is the Certificate for medical necessity and face to face verification for?

The state of Ohio requires that all agency’s providing home health care services obtain this verification from the consumer’s doctor. The form validates the individual’s need for home care and also confirms that the consumer/patient was seen by his/her doctor between 90 days of the start of home care or up to 30 days after. Without this signed verification form we cannot provide home health care services that are paid for by state programs such as Medicaid and Medicare. It is important that you schedule a doctor appointment during this time frame if you are seeking home health care services for yourself or your loved one.

Do you have any home health aides or nurses available for my case?

We do our best to fulfill all referrals, at times depending on the location and schedule, we might have to put you on a waiting list until we can find a nurse or home health aide that can fulfill your specific needs.

Can a family member or friend be my aide or nurse?

Yes, as long as the following applies:

  • The family member or friend is over the age of 18
  • The family member or friend is not the consumer’s parent, unless the consumer/patient is over the age of 18.
  • The family member or friend applies, interviews, goes through the PHCS training and becomes a PHCS employee.

Do you offer Physical Therapy, Speech Therapy or Occupational Therapy?

Yes, we provide in-home therapy services, but depending on your location we sometimes have a wait list.

Where do you offer services?

We are currently offering services in the following central Ohio counties:

Franklin

Fairfield

Delaware

Pickaway

Licking

How do I become a Pro Health Care Team Member?

Your first mission is to read all about the hiring process through the Employment link above. Then you will need to register on our employee portal to fill out an application.

How do I reach someone after hours?

We have a 24 hour on-call line – 614-343-4911.

How do I choose a home care provider?

There are many factors to consider when selecting a home health care agency. Here are a few questions you will want to ask:

How long has this provider been serving the community?
How does this provider select and train its employees?
Does the provider help walk you through the information about eligibility, requirements, fees and funding sources?
Does the provider assign supervisors to oversee the quality of care patients receive?
How does this provider handle emergencies?
Are their care givers available 24 hours a day, 7 days a week?
How does the provider ensure patient confidentiality?
What are their core values?
What is the difference between skilled and non-skilled medical care?
Skilled care services are provided by licensed professionals, including nurses, physical, occupational and speech therapists, and mental health professionals.
Non-skilled services cover a wide range of activities including hygiene, meal preparation, cleaning, medicine management and much more.

What services can PHCS nurses provide in the home?

Our licensed and registered nurses can provide medical services including but not limited to: managing medications, wound care, infusion/IV, blood tests, monitoring for seizures, medication administration, tube feedings, head-toe health assessments and long-term care.

What services can PHCS home health aides provide in the home?

Our qualified home health aides can provide a wide range of both hands on and hands off care including but not limited to providing help with personal care, like bathing and dressing. To checking vital signs, homemaking, laundry and running small errands.

What kind of experience does a home health aide need to have?

We hire individuals with different levels of experience. But regardless of their knowledge base, all home health aides go through extensive training and testing in all aspects of their job before ever entering a client’s home.